What should a guard do if they are unsure about handling a specific situation?

When a guard is unsure about handling a specific situation, seeking guidance from a supervisor or following established protocols is the best course of action. This approach ensures that the guard relies on the experience and authority of a supervisor who can provide direction based on company policies and best practices. Established protocols are designed to cover a wide range of scenarios and provide procedures that have been refined over time, helping to ensure safety and compliance with regulations.

In situations where uncertainty exists, acting without proper direction—such as guessing or relying solely on personal experience—can lead to mistakes that may escalate the issue or create safety hazards. Ignoring the situation can also result in an absence of action that might be necessary to prevent harm or resolve a critical incident. Therefore, consulting supervisors and adhering to established policies not only promotes safety but also enhances the effectiveness of the response to potentially challenging situations.