Which approach should security personnel take when dealing with emergencies?

Following established protocols and remaining calm is crucial for security personnel when dealing with emergencies. This approach allows for a structured response that is based on training and best practices, which can significantly improve the outcome of the situation. Established protocols are designed to ensure the safety of individuals involved and to minimize chaos during a crisis.

Remaining calm is equally important because it helps to maintain clear communication and effective decision-making. Panic can lead to confusion and poor judgement, which can escalate an emergency rather than resolve it. By adhering to protocols and maintaining composure, security personnel can effectively guide others, assess the situation accurately, and implement the necessary actions to address the emergency safely.

Other approaches, such as evaluating and responding based on assumptions, act instinctively without planning, or delaying action until further assessment, can create risks and potential harm, as they may lack the necessary structure or urgency required in emergency situations.